Our customer service policy is simple; we aim to provide the highest quality products and to exceed the expectations of our customers.
We pride ourselves on providing the freshest mail-order Christmas wreaths available in the UK and throughout Europe.
Due to the high demand each season it is rare but possible to run out of a specific design or element. In this case we will revise the design at our discretion.
These products are not toys and are not intended for use or play by small children. Nothing supplied by us irrespective of its design is edible.
Goods are not sold on a trial basis.
Our products go through a strict inspection before delivery. In the unlikely event that your item is faulty please contact us with within 48 hours of delivery for us to rectify the situation.
All descriptions of products are meant as a guide, due to the nature of creating these products, design elements may vary slightly but the finished product will always look better than a photograph. In the event that a particular element of the design runs out we will substitute it at our discretion for the same or higher monetary value in a similar style or colour.
Sometimes deliveries may be delayed during bad weather – we cannot be held responsible for events such as these which are entirely beyond our control.
Please note we cannot accept responsibility for any items left outside of your chosen property at your request.
We now ship all of our products throughout Europe.
The Magical Christmas Wreath Company is committed to maintaining your confidence and trust and protects personal information you provide online.We will never sell or share your email address or personal information with third parties.
All associated content included in our site, such as graphics, text, images and logos, descriptions and artwork are the property of House of Orchids Ltd and are protected by UK and international copyright laws. Any reproduction, modification or distribution of the site without prior written agreement or permission is strictly prohibited.
We reserve the right to amend these terms and conditions at any time, without notice.